btn99 Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal data btn99 collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you have over your own information.
Introduction
btn99 operates as an online gaming platform serving players in Bangladesh. As part of providing that service, we collect and process certain personal data about our registered users. This Privacy Policy sets out, in plain and formal terms, what data we collect, the purposes for which we process it, how long we retain it, who we may share it with, and how we keep it secure.
By registering an account on btn99, depositing funds, placing a bet, or otherwise accessing our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with this Privacy Policy, you should not use the btn99 platform.
What Data We Collect
btn99 collects personal data through several means: directly from you when you register, deposit, or contact support; automatically from your device and browser session; and from third-party payment processors when you conduct a financial transaction. The categories of data we collect are set out below.
How We Use Your Data
btn99 processes personal data only for purposes that are compatible with the reason it was originally collected. The primary purposes for which we use your data are:
- Account creation and management: to register your player account, verify your identity and age, and maintain your account profile throughout the life of your registration.
- Payment processing: to process deposits made via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your registered payment method.
- Regulatory compliance and fraud prevention: to fulfil KYC obligations, conduct anti-money-laundering checks, detect suspicious activity, and comply with any lawful request from relevant authorities in Bangladesh.
- Platform improvement and personalisation: to analyse aggregate usage patterns, improve the user interface, and deliver a more relevant experience — for example, showing cricket betting markets during the BPL season to players who regularly bet on cricket.
- Customer support: to respond to queries, resolve disputes, investigate complaints, and improve our support team's response quality based on historical ticket analysis.
- Responsible gaming monitoring: to track indicators of problem gambling behaviour and, where appropriate, proactively offer responsible gaming tools or temporarily restrict account activity in the player's interests.
btn99 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated tools are used to flag suspicious activity or unusual betting patterns, a member of the btn99 compliance team will review the flag before any account action is taken.
Legal Basis for Processing
btn99 processes personal data under one or more of the following legal bases depending on the purpose of the processing:
Contractual Necessity
Processing your identity data, financial data, and account data is necessary for btn99 to perform the gaming services contract with you. Without this data, we cannot create your account, process deposits, settle bets, or pay out winnings.
Legal Obligation
Processing for KYC verification, anti-money-laundering checks, age verification, and responding to lawful requests from regulatory or law enforcement bodies is required by applicable legal and regulatory obligations. btn99 cannot waive these requirements.
Legitimate Interests
Processing for fraud detection, platform security, responsible gaming monitoring, and aggregate analytics is conducted on the basis of btn99's legitimate interest in operating a secure, fair, and sustainable gaming platform. We balance this interest against player privacy rights and do not process data beyond what is necessary for these purposes.
Consent
Where we send you optional promotional communications (such as bonus offers or cricket betting market updates), we do so on the basis of your consent, which you may withdraw at any time by contacting btn99 customer support. Withdrawing consent for promotional communications does not affect the lawfulness of any processing that occurred before withdrawal, and does not affect your ability to continue using the btn99 platform.
Sharing Your Data
btn99 does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
- Payment service providers: we share the minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank to process your deposit and withdrawal transactions. These providers process your data under their own privacy policies and are required to maintain appropriate data security standards.
- Game content providers: we share session and gameplay identifiers with licensed game studios (including Evolution Gaming, Pragmatic Play, Spribe, and Ezugi) to enable game delivery, session management, and RNG audit trail maintenance. No financial data or identity documents are shared with game providers.
- Regulatory and law enforcement authorities: we will disclose personal data to competent authorities in Bangladesh where we are legally required to do so, including in response to court orders, regulatory investigations, or anti-money-laundering reporting obligations.
- Service providers acting as data processors: we use third-party vendors for platform hosting, analytics, and customer support tooling. These vendors are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to btn99.
Cookies and Tracking Technologies
btn99 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. Cookies are small text files placed on your device by your browser when you access btn99. They do not contain executable code and cannot access other files on your device.
Strictly Necessary Cookies
These cookies are essential for the btn99 platform to function. They maintain your login session, store your language preference, and enable core features such as the game lobby and deposit flow. You cannot opt out of strictly necessary cookies while using btn99, as doing so would prevent the platform from working correctly.
Functional Cookies
Functional cookies allow btn99 to remember choices you have made in the past, such as your preferred bet stake amount, table game layout settings, and whether you have previously accepted these cookie and privacy terms. Disabling functional cookies may reduce platform convenience without affecting core game access.
Analytics Cookies
Analytics cookies collect anonymous, aggregated data about how players use the btn99 platform — including which pages are visited most frequently, how long sessions last, and where players exit the funnel. This data is used internally to improve the platform and does not identify individual users. Analytics cookies can be declined without affecting your ability to play games or make transactions.
How Long We Keep Your Data
btn99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to minimum retention periods required by applicable regulations. In practice: account data is retained for the duration of your account's active registration plus a minimum of five (5) years after account closure, to satisfy anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of seven (7) years from the date of each transaction. Customer support communications are retained for three (3) years from the date of each interaction. Analytics data is retained in anonymised aggregate form indefinitely.
When the retention period for a category of data expires and no legal hold or ongoing investigation requires its continued preservation, btn99 will securely delete or permanently anonymise that data. Deletion is conducted using industry-standard data destruction methods that render the data unrecoverable.
How We Protect Your Data
btn99 applies a layered approach to data security. All data transmitted between your browser and the btn99 platform is encrypted using 256-bit SSL/TLS encryption. At the database level, sensitive data fields — including identity documents, payment method identifiers, and account passwords — are stored using one-way hashing or field-level encryption. Access to player data within btn99 is controlled on a strict need-to-know basis: only staff whose role requires access to specific data categories are granted that access, and all access events are logged for audit purposes.
Despite these protections, no internet-based platform can guarantee absolute security. If btn99 experiences a data breach that is likely to result in a risk to the rights and freedoms of players, we will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Players are encouraged to use a strong, unique password for their btn99 account and to enable any additional verification steps offered by the platform.
Your Rights Over Your Data
As a registered btn99 player, you have the following rights over your personal data . You may exercise any of these rights by contacting the btn99 data protection team at [email protected]:
btn99 will respond to all data subject requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you of the extension and the reason for it within the initial 30-day window. There is no charge for submitting a data subject request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
Children's Privacy and Age Verification
btn99 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm that they are 21 years of age or older, and we reserve the right to conduct age verification checks at any time using identity documentation. If btn99 discovers or is notified that personal data belonging to a person under the age of 21 has been collected, we will immediately close the associated account, void all bets placed during the period of underage access, freeze any balance for compliance review, and securely delete the personal data of the underage individual to the extent permitted by our legal retention obligations. Parents or guardians who believe a minor has accessed btn99 should contact [email protected] immediately.
Changes to This Privacy Policy
btn99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify registered players of significant changes via the email address or mobile number associated with their account. Your continued use of the btn99 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically so you remain informed about how your data is handled.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or btn99's data processing practices, please contact our data protection team. All privacy correspondence should be directed to [email protected] with the subject line "Privacy Request" so it can be routed to the appropriate team member. We aim to acknowledge all privacy queries within 2 business days and resolve them fully within 30 calendar days.
Response times: 2 business days for acknowledgement, 30 calendar days for resolution. All correspondence is handled in English. Bangladesh Standard Time (UTC+6) business hours apply.
Know Your Rights. Play With Confidence.
Your privacy is protected at btn99. Read our About Us page to learn more about the platform, or head to the btn99 Casino to start playing today.
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